All orders are processed within 1–2 business days (Monday – Friday, GMT).

Delivery within the United Kingdom typically takes 3–5 business days after dispatch.

Total estimated delivery time is approximately 4–7 business days.

During busy sale periods, delivery may take slightly longer.

Yes. We offer free UK delivery on all orders.

There are no hidden fees at checkout.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

If you have not received your tracking email within a few days, please contact us and we will be happy to assist.

We offer a 30-day return policy.

You have 30 days from the date of receiving your item to request a return.

Items must be unused, unworn, in their original condition, and in original packaging.

To request a return, please email: support@itsvelmora.com with your order number and reason for return.

Our team will guide you through the next steps.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Once we receive and inspect your return, approved refunds are processed within 7 business days.

Refunds are issued to the original payment method.

Please note your bank may take additional time to process the transaction.

Orders can be cancelled within 1 hour of placing the order.

After this time, your order may already be in processing and cannot be cancelled.

If your order arrives damaged, please email us within 48 hours of delivery with:

• Your order number

• Clear photos of the item

• A brief description of the issue

We will resolve the matter as quickly as possible.

We accept all major debit and credit cards, as well as secure online payment providers available at checkout.

All payments are processed through encrypted and secure systems.

If your question has not been answered above, our support team is here to help.

Email: support@itsvelmora.com

Response time: 12–24 hours on working days (Monday to Friday)